Refund Policy

1. Payment verification

All orders are paid by manual QR transfer (DuitNow / Touch 'n Go for Malaysia, PromptPay for Thailand). After you upload your receipt, your order is marked "Pending Verification" until our team confirms the payment matches the order total.

If a receipt cannot be verified (wrong amount, unreadable, or no payment received), we will contact you. Unverified orders may be cancelled.

2. Cancellations

• You may cancel before your order is shipped by contacting us with your order reference.
• Verified payments for cancelled orders are refunded to the original account, or as store credit if you prefer.
• Orders already handed to the courier cannot be cancelled.

3. Issue-based refunds

If an item arrives damaged, defective or incorrect, message us within 7 days of delivery with your order reference and photos. We will offer a replacement, store credit or refund.

4. Non-refundable cases

• Change of mind after shipping, or wrong size chosen (exchanges may be possible — see Shipping & Returns).
• Items that have been used, washed or damaged after delivery.
• Shipping fees, except where the error was ours.

5. Processing time

Approved refunds are processed within 7 working days. Overpayments are returned the same way.